ReFit Privacy Policy

ReFit ("the app", published as ReFitIQ) is provided by Bradshaw Automation. This policy explains what information the app collects, how it is used, and the choices you have.

Looking for how to delete your account? See Deleting your account and data.

Information we collect

• Account information — your email address, password (stored securely by our authentication provider), and the display name you choose.
• Content you create — photos, voice recordings and their transcriptions, written notes, parts and teardown documentation, and the labels/QR codes you record while using the app.
• Basic usage data — information needed to operate the app, such as which account created or changed a record.
• Error reports — when something fails in the app, a report of what went wrong so we can fix it: the error message and where in the app it happened, the app and update version, whether the phone runs iOS or Android, and the job or part file involved.
• Notification token — if you allow notifications, a push token for your phone so the app can send them to you. If you do not allow notifications, no token is collected.

How we use it

We use this information solely to provide and operate the app — to store your documentation, sync it across your shop's account, and let your team access the records they are permitted to see. We do not use your information for advertising, and we do not sell it.

Where it is stored

Your data is stored using Supabase, our database and hosting provider, on secured infrastructure. We share information only with service providers that help us operate the app, and only as needed to do so. Voice recordings are sent to OpenAI, which turns them into text for us. Notifications are delivered through Expo's push notification service, which passes them to Apple or Google to reach your phone.

Deleting your account and data

This section applies to ReFitIQ, the mobile app provided by Bradshaw Automation. You can delete your account either from inside the app or by emailing us; you do not need to have the app installed.

Delete your account from inside the app

1. Open ReFitIQ and sign in.
2. On the job list, tap the ☰ menu button at the top left.
3. Under APP, tap Settings.
4. Scroll to the bottom, to Danger zone.
5. Tap Delete account and confirm.

This takes effect immediately. You are signed out and the account cannot be recovered.

Request deletion without the app

Email support@refit-iq.com from the email address the account is registered to, and ask us to delete it. We use the sending address to confirm the request is genuine, so please write from that address if you can; if you cannot, tell us the address the account uses and we will verify it another way before deleting anything. We complete deletion requests within 30 days of receiving them.

What is deleted

• Your sign-in: email address, password and login sessions.
• Your display name.
• Your membership of any shop, and your assignments to individual jobs.
• Push notification tokens for the devices you signed in on, so those devices stop receiving notifications.

What is kept, and why

ReFitIQ is a shared record for a workshop. The photos, voice notes and transcriptions, part files, jobs, areas and fastener records created in the app are the shop's documentation of its own work, not personal files, and other people on the same jobs rely on them.

So this content is not deleted when you delete your account. What is removed is the link between it and you: the records stay with the shop and your personal account is detached from them. Documentation that belongs to your shop's shared records may be retained by the shop so its work history stays intact.

If you want particular content removed as well as your account, say so in your email and we will work out with the shop's administrator what can be deleted without destroying records other people depend on.

We do not currently publish a fixed retention period for a shop's documentation. It is kept for as long as the shop keeps its account, and it is the shop — not Bradshaw Automation — that decides when its own records are no longer needed.

Billing records

Subscriptions are held against a shop, not against an individual user, and payments are processed by Stripe. Deleting your personal account therefore does not change or cancel a shop's subscription and does not delete any billing record. Stripe retains transaction records under its own terms, and we retain the invoice and subscription history we need in order to meet tax and accounting obligations.

Children

ReFit is a tool for tradespeople and is not directed to children under 13.

Changes

We may update this policy from time to time; the date above reflects the latest version.

Contact

Questions about this policy or your data: privacy@refit-iq.com